Customer terms
RowFitness Greenwich taster and four-session terms
These terms apply only to new reservations for the free 5 November 2026 taster and the four paid classes listed below. They do not change any earlier purchase, accepted terms or other CJ White PT service. Your statutory consumer rights are not reduced.
- Version
- 2026-10-20-rowfitness-launch-1
- Approved
- 20 October 2026
Key cancellation terms
| Purchase | Customer cancellation or absence |
|---|---|
| Free taster — 5 November | No charge, card or deposit. Please cancel through your confirmation link if you cannot come so another person can take the place. |
| One paid class — £12 | At least 12 hours' notice: a replacement credit valid for six weeks. If we cannot offer a suitable replacement in that time, the unused class is refunded. Later cancellation or no-show normally uses the payment. |
| Four dated classes — £40 | A confirmed purchase reserves all four dates. At least 12 hours' notice restores the cancelled class as a replacement credit for six weeks. If we cannot offer a suitable replacement, the unused class is refunded at £10. Later cancellation or no-show normally uses that class. |
1. Who you are booking with
CJ White is a sole trader trading as CJ White PT. Venue and business contact address: Trafalgar Rowing Centre Gym, 3 Highbridge Wharf, Greenwich SE10 9PS. Email hello@cjwhitept.co.uk or telephone +44 7510 722610 for questions, cancellations, refunds or complaints.
2. Your free taster
Thursday 5 November 2026, 07:00–08:00, is a genuinely free, coached, beginner-friendly indoor rowing and strength taster. Maximum 10 participants. No card, deposit, payment or paid-class commitment is required. A place exists only when the website confirms your reservation; a waiting-list acknowledgement is not a place.
Wear comfortable clothing and trainers and bring water. First-timers are welcome; exercises and rowing technique are coached to your ability. Please arrive a little before 07:00. Tell CJ privately before exercising if there is anything relevant to participating safely; do not submit medical information through the booking form.
You can cancel using the private link in your confirmation or contact CJ. Cancelling a free place has no charge. Waiting-list places are not guaranteed; you must receive a separate confirmed reservation before attending.
3. The optional paid classes
There are exactly four paid Thursdays: 12, 19 and 26 November and 3 December 2026, each 07:00–08:00 at the same venue. Maximum 10 people per session. All times are Europe/London; these November and December dates use GMT.
£12 buys one chosen paid session. £40 buys all four specified sessions and reserves one place on each after payment and capacity are confirmed. It is not a subscription or a rolling pass; no separate session-booking step is required for those four dates. Prices are the total consumer price; CJ White PT is not VAT registered.
Paid booking opens on Friday 6 November 2026 at 09:00 GMT, subject to availability. The free taster does not reserve paid places. You can choose either paid option or neither. Stripe processes paid checkout; CJ White PT does not store card details. A checkout link, pending payment or redirect alone does not confirm a place. If a verified payment cannot be fulfilled, CJ will arrange a full refund promptly.
4. Fair cancellations and changes
Contact hello@cjwhitept.co.uk to cancel or arrange a replacement for a paid class. With at least 12 hours' notice, a single-class payment becomes a replacement credit and a four-class purchase has that class restored as a replacement credit, valid for six weeks from the cancelled class. Replacement bookings remain subject to availability and must be agreed with CJ; we do not promise additional class dates. If no suitable replacement can be offered during that period, CJ will refund the unused class (£12 for a single class or £10 for one of the four-class purchase).
Less than 12 hours' notice or a no-show normally uses the payment or class. Please contact CJ about exceptional circumstances; this policy is not a penalty and does not remove statutory remedies. There are no automatic cancellation fees for the free taster.
If CJ cancels a paid class, you may accept an agreed replacement or receive a refund for that unused class. If the service cannot be delivered as agreed, your statutory rights remain. Refunds are handled through the original payment method. Please contact CJ first about concerns so we can put things right.
Specific-date leisure services may be exempt from the statutory 14-day cancellation right. Where a statutory cancellation right applies, it is not excluded by these terms. If a service is to begin within 14 days of purchase, checkout asks for your express request to start during that period; this does not waive rights for services not provided or provided incorrectly.
5. Booking emails and your optional invitation
Booking confirmations, practical reminders and necessary changes are transactional messages sent to administer your reservation. The separate, unticked signup choice authorises only one email on or after 6 November 2026 at 09:00 GMT about the four paid classes. It is optional and is not consent to a wider mailing list. You can withdraw that permission before sending through your booking-management link or by contacting CJ. Cancelled and test reservations are excluded.
We keep booking, attendance and delivery records to operate the classes, manage capacity and resolve questions. The Privacy Notice explains how your information is used and your rights.